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Princes FAQ...
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Q
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When do I get paid?
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A
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Payment of wages is made one week in arrears. Wages are paid by BACS direct into nominated bank accounts. EG: You start work on Monday the 1st March. You will record your time worked (see below for more about time recording) this information will be processed the following Monday with wages transmitted Wednesday for Friday payment.
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Q
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How do I record my time worked?
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A
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It depends. There are a number of methods of time recording. Single timesheet, multi timesheet, clock card, swipe card and signing in sheets/book. We have dedicated on site management at Princes and our representative on site will discuss time recording with you.
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Q
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Do the rules on pay and conditions that apply at PSD apply to me?
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No. All workers are engaged under a Contract for Services. PSD is just one of many assignments that you may be offered. Save for your entitlements under the National Minimum Wage, Working Time Regulations and any other legislation pertaining to Temporary Work, there is no entitlement to pay and conditions set for workers directly employed by PSD.
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Q
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How long will it be before I go on PSD books? Is my assignment permanent?
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You don't. There maybe circumstance however under which PSD may seek to identify workers for permanent positions-Relay Recruitment has entered into an agreement with PSD to facilitate such action.
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Q
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Apart from my pay-what other benefits are there to accept work at PSD?
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It is important that you consider the following:
You are developing your skills.
Avoiding gaps in your work history.
Exposing yourself to a credible employer who may consider you for work if recruiting.
You will be in a position to request a valuable work reference for use in a wider work search.
...of course you are earning an income.
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Q
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Is there any overtime?
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A
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Under a Contract for Services you are engaged daily. In the event that the assignment runs continuously and we request that you work any hours that do not form part of your regular shift, overtime payment will become due. This will be discussed at your induction.
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Q
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Will I receive training?
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You, along with Relay Recruitment share a number of legal responsibilities-in the main, in respect of Health and Safety. During your induction you will be made aware of your personal responsibilities for yourself and others. You will receive further instruction surrounding the satisfactory and safe undertaking of your role.
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Q
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Does the rate stay the same for all hours worked?
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As above. Where shift allowances are made, these generally will apply across the shift pattern. IE: 33% uplift for a 12 hours day shift will be the same as for a 12 hour night shift. All shifts rotate which balances payments out.
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Q
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Am I entitled to holidays and when can I take them?
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A
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Annual Leave payments are made in line with the Working Time Regulations.
Your attention is drawn to the Terms of Engagement under which all workers are engaged at Relay Recruitment. Clause 5.2 provides for:
For the purposes of calculating entitlement to leave under this clause, the leave year coincides with hte tax year, the current leave year runs from 31st March 2008 - 29 March 2009.
Entitlement to such leave will accrue pro rata from the Temporary Worker’s first working day. Pay for leave taken will be calculated by reference to the Temporary Worker’s average remuneration over the preceding 12 week period or appropriate if the Temporary Worker has completed less than 12 weeks service.
The Regulations require that any annual leave taken has been accrued. You are required to give twice the amount of notice than that of your intended absence. IE 2 days leave will require 4 working days notice. Payments of Annual Leave cannot be carried over from one leave year to another neither can annual leave payments be made in lieu.
Entitlement equates to 8.33% of your basic earnings over a reference period in Relay Recruitments case, 12 weeks.
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Q
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Does the rate stay the same?
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A
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Different categories of worker attract different rates. Different assignments offer variable rates of pay. You will always be advised of where your place of work is, what you will be doing, when you start work and of course, your rate of pay. Based on this information you will be able to make an informed decision as to whether an assignment is for you.
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Q
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What are my shift patterns?
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A
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For those workers assigned to PSD you will be required to work a continental shift pattern. This will be discussed and agreed with you during the registration process.
7am to 7pm / 7pm to 7am
Averaging 42 hours per week.
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Q
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What will my wage be?
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Again this depends on the prevailing rates of pay at your assignment. Rules affecting overtime and weekend working vary from Host Company to Host Company.
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Q
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Why do I have to wear safety boots and work wear?
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Lots of reasons. Basically for your own protection and to ensure that you and the company observe very strict rules on hygiene and Health and Safety. Failure to wear appropriate clothing may lead to you being excluded from the assignment.
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Q
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What is an induction and do I get paid for attending the induction?
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An induction is an opportunity for us tell you more about your assignment. In most instances the induction will take place on the premises of your planned place of work. You will be able to see at first hand the environment, the job and location before you make a commitment. You cannot start work at PSD without first being inducted. It is beneficial therefore that you invest a short period of your own time in undertaking this important session.
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Q
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Do I get paid for Bank Holidays?
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A
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There is no legal requirement either to observe or pay for Statutory bank Holidays. However, it is a condition of your Terms of Engagement that any Bank Holidays falling during an assignment will count towards your Annual Leave Entitlement and payment will be made providing that accrual of leave has occurred.
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Q
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When do I start?
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A
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Following a successful induction we will contact you immediately when a suitable assignment arises. This will be at short notice. It is important that you advise us of any changes to your circumstances that might affect your availability for work.
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Q
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Do I get my money back for my uniform if I leave?
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A
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No. You purchase your work wear from your first weeks pay. You will need this work wear for PSD and any other environment with similar stipulations.
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Q
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When are breaks and lunchtimes?
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Times vary depending on shifts and departments. See the online welcome statement for more information.
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Q
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Who do I call if I am unable to attend work through illness?
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You will need to contact 01274 777973 and listen carefully to the message given. Depending on whether you are a production worker or office worker you will be asked to contact our out of hours number. The consultant taking your call will relay a message to PSD on your behalf. If you fail to advise of any absence your place may be taken by another worker.
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Q
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Where and to whom do I report to on my first day?
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During your induction all reporting information will be given to you. In most cases you will be met by a member of the on site management team. In the event that they are unavailable-you will be given an alternative point of contact.
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